Skip to main content
Wednesday, November 26th, 2025 🔒 Staff Access

Utility Portal

munibillingLogoUtility Portal

MuniBilling, the Townā€™s trusted utility billing partner, provides an easy-to-use Customer Portal for managing your account online. Through this self-service portal, you can view bills, analyze consumption patterns, make payments, and stay on top of your utility servicesā€”all in one place.

Lakewood Village Customers
Rocky Point Customers
South Oak Customers

Trouble Logging In?

We often hear, ā€œI canā€™t log in to my account.ā€ If thatā€™s happened to you, we understand how frustrating that can be. The good news is, itā€™s usually easy to fix! MuniBilling updated their login system to improve security.

āœ… What You Can Do:

  • Use ā€œForgot your password?ā€: If you canā€™t sign in, click this option on the login page to reset your password.
  • Check your email inbox: Look for a password reset message and follow the link to create a new password.
  • Log in with your new password: Once updated, you should be able to access your account normally.

šŸ”’ Still need help? If youā€™re unable to log in after resetting your password, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and include your account name and service address.

Why Didnā€™t I Get My Bill by Email?

We often hear, ā€œI didnā€™t get my bill.ā€ If youā€™ve said this, we understand how frustrating that can be. The truth is, in many cases, your bill was sentā€”but it may have bounced. A bounced email is one that couldnā€™t be delivered to the recipient and gets sent back, basically the digital version of ā€œreturn to sender.ā€

āœ… What You Can Do:

  • Check your email address: Make sure we have the correct one on file.
  • Look in your spam/junk folder: Sometimes, your bill ends up there by mistake.
  • Whitelist our sender address: Add This email address is being protected from spambots. You need JavaScript enabled to view it. to your contacts or safe senders list.
  • Update your contact information: If your email address has changed, let us know.

šŸ“§ To confirm or update your contact info, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

šŸŒæGo Paperless!

Go Green & Get Your Bills by Email!

Already signed up for eBilling? Youā€™re all set!

Want to confirm your enrollment?
Click here to send us a confirmation request.

Frequently Asked Questions

Q:Ā Can I still drop off my payment at Town Hall?
A:Ā Yes, all that is needed is the payment and the service address.

Q:Ā How will I receive the Mayor's letter?
A:Ā You will receive the Mayor's letter as an attachment to the email.

Q: Can I receive my bill at multiple email addresses?
A:Ā Yes, provide us with the additional email and we will update your account. Note, the utility portal can only be accessed with one account.

Q: I am already signed up for eBilling. Do I need to fill out this form again?
A:Ā No, if you are already receiving paperless eBilling, you do not need to submit the form again.

Sign Up Now