Help
Overview
Welcome to WaterSmart 💦 Guide! This interactive tool helps you monitor and manage your water usage. Updated daily at midnight with the previous day's data, it allows you to detect potential leaks early, better understand your usage patterns, and make smarter decisions about water conservation.
Instructions
1. Account Lookup
🔍 Account Lookup
Purpose: Retrieve your water usage data by entering your utility account number and associated email address.
Steps:
- Enter your account number in the designated field.
- Enter the email address tied to your account.
- Click the "Submit" button.
- If there's an issue, an alert box will appear with instructions.
2. Account Information
📇 Account Information
Purpose: Displays key details about your utility account.
What You’ll See:
- Name
- Service Address
- Phone
- Bill Delivery Method
- Account Number
- Portal Username
- Last Billed Reading
- Last Billed Date
- Meter Number
- Meter Size
3. Current Billing Period
🚰 Current Usage
Purpose: Shows how much water you've used so far in the current billing cycle, and what it's projected to cost.
What You’ll See:
- Last Reported Reading and Date
- Billing Period Length (in days)
- Usage to Date (in gallons)
- Charges to Date
- Projected Usage and Projected Charge for the full billing cycle
- A usage chart for the current period
4. Monthly Usage Chart
📊 Month-Over-Month
Purpose: Visualize and compare your water usage trends across multiple months.
What You’ll See:
- Bar chart showing monthly usage over time
- Easy-to-spot patterns or spikes in water consumption
5. Interactive Daily/Hourly Usage Chart
📊 Water Usage Chart
Purpose: Dive deeper into your daily and hourly water usage data.
How It Works:
- Default view shows daily usage for the current billing period.
- Click a day’s bar to drill down into hourly usage.
- Use the arrows to move back or forward 30 days at a time.
- The breadcrumb navigation lets you go from daily to hourly and back again.
Additional Features
- 💡 Need Help? Click the question icon in the top right corner at any time to open this guide.
- 🖨️ Print: Use the printer icon to print your information view.
- 🔒 Privacy: A link to the privacy policy is included beneath the form for transparency.
FAQ
- ❓ Why can’t I see my water usage from today?
Water usage data isn’t updated in real-time. The system refreshes every night at midnight with information from the previous day. So, today’s water use will show up tomorrow. - ❓ What if I enter the wrong account number or email?
If your information doesn’t match what’s in our system, you’ll see an alert with instructions. Double-check your account number and email, then try again. - ❓ Can I see older water usage data?
Yes! Use the arrows on the usage chart to go back and look at past data, one month or 30 days at a time. - ❓ What if I see a big spike in water use?
A sudden increase could mean a leak or something using more water than usual. Check your home for running toilets, dripping faucets, or outdoor watering systems. - ❓ Can I download or print my water usage info?
Yes! Just click the printer icon to print out your current view. - ❓ Is my account information safe?
Yes! We take your privacy seriously. You can read our full privacy policy by clicking the link below the form.
Privacy Policy
Privacy Policy for Remote Read Water Meters
The Town of Lakewood Village is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect the water consumption data provided through our remote read water meters. Our goal is to offer you enhanced services while ensuring your personal data remains secure.
1. Data Collection and Use
The remote read water meters collect information about your water consumption. The data collected is used solely for the following purposes:
- Accurate Billing: To eliminate errors associated with manual meter readings, ensuring accurate billing for water services.
- Leak Detection: To help identify potential leaks early, reducing water waste and preventing property damage.
- Service Improvement: To enhance the overall quality and reliability of water services provided by the Town.
2. Data Protection
We take data security seriously. The Town uses secure systems and follows industry best practices to protect your water consumption data. Only authorized personnel have access to this data, and it is never shared with third parties without your explicit consent, except as required by law.
3. Limited Data Sharing
Your water consumption data is not sold, rented, or shared with any external organizations for marketing or commercial purposes. The Town will only share data:
- If required by law, regulation, or legal process.
- To protect the safety and integrity of our water systems and services.
4. User Rights
You have the right to:
- Request access to your water consumption data.
- Receive explanations about how your data is used.
- Request corrections if you believe the data is inaccurate.
To exercise these rights, please contact the Town’s Water Department at the information provided below.
5. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in technology, law, or service improvements. Updates will be posted on our website with the revised effective date.
6. Contact Information
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact:
Town of Lakewood Village - Water Department
100 Highridge Dr
972-294-5555
info@lakewoodvillagetx.us
By using the water services provided by the Town of Lakewood Village, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
Warranty Periods
| Model | Size | Years | Gallons |
|---|---|---|---|
| PMN | 5/8" | 15 | 1,500,000 |
| PMN | 3/4" | 15 | 2,250,000 |
| PMN | 1" | 15 | 3,000,000 |
| PMN | 1-1/2" | 10 | 6,000,000 |
| PMN | 2" | 10 | 8,000,000 |